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WATCH: How journalists should engage with readers in the comments

| July 22, 2015 – 4:41 pm | 2,829 views
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Ashley Muddiman, research associate on the Engaging News Project, spoke on the panel about building engaged communities at last week’s event.

In this video, she shares some of its findings and tips, such as when should journalists engage with their readers in the comments and how changing the language of these sections can help maintain a civilisedĀ conversation.